• Ms Sara Lai(Sales Manager)
  • Tel: +86(0)20 82496552
  • Fax: +86(0)20 82686415
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    1.What graphic formats does KAL support?

    "We accept files in the following formats: Photoshop, Illustrator, and Corel Draw.Make sure colors are defined as either spot or CMYK depending on the intended final print. Convert all text to curves/outlines to avoid font problems.  A 300 ppi resolution image is needed to print a mouse pad (or anything else for that matter.) This means that gif, bmp, jpg and jpeg file formats are unacceptable formats because they are ""screen"" graphics files and are only 72 or 96 ppi. That is not a high enough resolution to print well. "



    "Digital (PDF) Proofs: ** ORDERS APPROVED BASED ON DIGITAL PROOFS ONLY CAN NOT BE REFUSED TO TO COLOR. Review of digital proofs are to ensure that all art elements are correctly placed, that all typesetting is accurate and that all colors are printing where required. Due to variations in different computers and monitors digital proofs may not display color accurately. Pre-Production Proofs: Pre-production proofs are recommended when color matching is critical. Pre-production proofs carry an additional charge and normally add an additonal week to production time."


    3.Artwork Copyrights

    Customers warrant that all images supplied for reproduction, whether digital, conventional or otherwise, are unencumbered by copyright and other usage rights connected to the image(s) and agree to hold harmless and indemnify for all claims and expenses for any actions in law that may result from the use of these images.


    4.What are typical delivery times for the different types of mouse pads?

    "Typical deliver times are:Silk Screen pads: 7 to 10 working days after customer approval of a digital proof. Dye Sublimation and Lexan pads: 10 working days for delivery of a full-color ""proof pad"", and 15 additional days after customer approval of the proof pad to ship the job.The above delivery times are ""typical"" delivery times. They may vary by a few days more or less depending upon current production workload. Please tell us if your mouse pads are needed for a seminar, trade show or other event that has a specific date. We will make every effort to accommodate your schedule. Rush service is available for a slight additional cost. "


    5.What type of custom printed mouse pads can KAL provide?

    "KAL has a complete line of mouse pads. We can provide silk screen pads (soft surface), dye sublimation pads (soft surface) and Lexan pads (hard surface).Silk screen mouse pads are our most popular and least expensive type of mouse pad. They have the colored fabric top with one or more ink colors that you see everywhere. The minimum order is 1000 pcs. Silk screen pads come in eight different colors: black, royal blue, navy blue, burgundy, forest green, gray, red and white. They come in only one size: 9-1/4""x 7-3/4"" x 1/4"".Silk screened mouse pads are printed using ""spot colors."" They cannot be printed using ""four-color process"" (photographic quality), with a ""gradient"" (blend) or with a ""full bleed"" (printing all the way to the edge). There must be at least 1/4"" margin around the edge and 1/2"" or larger usually looks better.Hard surface (Lexan and glossy) and dye sublimation pads can be printed using either spot color or four-color process (photographic quality). They can also be printed with gradients and a full bleed. Anything that can be printed on paper can be printed on Lexan and dye sublimation mouse pads.Hard surface and dye sublimation muse pads come in three sizes and three thicknesses:""Large"" pads are 24*20CM. ""Small"" pads are 20*18CM. Our ""Round"" pads have an 20CM diameter. All three sizes are available in 1mm,2mm,3mm,4mm, 5mm thicknesses. Custom sizes and shapes are available. Please call. The minimum order for hard surfcae and dye sublimation mouse pads is 2000 pieces. "


    6.What is "spot color" and "four-color process" printing?

    "pot color and four-color process are two different ways to print on anything - mouse pads, paper, etc. For both processes there must be a separate plate or screen (called a color separation) for each ink color to be printed. As you might expect, the more colors to be printed, the more plates are needed and the more expensive the job is.In spot color printing the inks are mixed by the manufacturer and are applied one color to a plate. If ""exact"" color matching is required, exact colors can be specified using PMS (Pantone Matching System) number codes.In four-color processing, four ink colors are mixed together on the printing press to make essentially all the colors of the rainbow. These four-colors are usually called ""CYMK"" for cyan (a light blue), magenta (a pinkish red), yellow and black inks.If the job has only a few colors, spot color is an economical way to print. However, if the job has a lot of colors it can be less expensive to print using four-color process. Photographs must be printed using four-color process because of the large number of colors they have. "


    7.Why would anyone buy?2mm thick mouse pads?

    "Historically, people have felt that a ""thicker mouse pad is a better mouse pad."" However, the only difference between a 1/4"" thick mouse pad and thinner mouse pads is the thickness of the rubber backing and this has no effect on pad quality or durability. All it effects is the cost and the weight.So why would anyone buy a 2mm mouse pad? There are several reasons: They are less expensive to buy and much less expensive to ship."


    8.What's your payment terms?

    We are regular doing deposit payment by TT. We also do other payment terms like Western Union, Paypal, L/C at sight


    9.Do you have Europe certification report on the products?

    Yes, our products have been gotten Test reports including Reach, Rohs certificate report 


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